SHIPPING

All our products are made to order. Each manufacturing process is handcrafted and begins once someone orders the jewelry, and not before. For this reason, our approximate delivery time is three weeks from order confirmation. We will keep you informed of the status of your jewelry at all times until it reaches you.

Shipping cost:

The shipping agency will make up to two delivery attempts to the address indicated in the order. If the recipient cannot be contacted after two delivery attempts, the package will remain at the destination branch for a maximum of six days from the date of the last delivery attempt, so that the recipient can pick it up at the branch. After these six days, if the recipient has not picked up the package at the branch, it will be returned to our facilities.

If, after two delivery attempts, the package is returned to our warehouse because the agency has not located the customer, the customer will again be responsible for the shipping costs.

SIZE CHANGES

If you'd like to exchange your size, please contact us and we'll tell you how to proceed. Size exchanges are included in the final price, so there's no additional cost to the customer. The turnaround time for size exchanges is approximately one week.

If you have any questions about your size, please consult our Size Guide before placing your order.

EXCHANGES

At Antiqua, every piece is made to order and personalised for each customer. For this reason, we do not accept returns or refunds, but we do offer exchanges under the following terms:

• Resizing: the first resizing is included in the price of the piece. To arrange it, write to info@antiqua.store within 30 days of receipt.
• Exchange for another piece: if the jewellery isn't quite what you were expecting, you may exchange it for another piece of equal or greater value within 30 days of receipt. Any price difference must be settled at the time of the exchange. The original piece must be returned unworn and in its original packaging, box and certificates.
• Fully personalised pieces: jewellery with custom gold, central stone, engraving or other bespoke details cannot be exchanged, except in the case of a manufacturing defect.
• International orders: customs duties and import taxes are non-refundable.

As all our pieces are made to the consumer's specifications, they are excluded from the legal right of withdrawal under Article 16(c) of Directive 2011/83/EU on consumer rights.

To arrange an exchange, contact us at info@antiqua.store or call +34 611 173 346.

If you have any questions about our jewelry, please contact us by email at info@antiqua.store or via WhatsApp , and we'll try to resolve them before you purchase. Remember, you're buying something that will last a lifetime.